![]() ![]() People are spending their money at your facility and wants to get was they pay for and if not, it is unacceptable NOT to help accommodate or make your costumers feel they are being heard and concerns are being addressed. I took pictures of everything since a manager would not come to hear or see our concerns. I was so upset and was convinced once the hotel received my money, they did not care about anything else relating to customer concerns. I did not have any money for another hotel. It has been 2 days and no manager, and the pee pee couch is still here. They stated, we will send someone to replace it and we also asked that a manager come as well because we wanted them to see and smell everything. We Febreze it also and refused to sleep or sit on it at all! We told the front about this and still refused to give us another room. Went and washed all the sheets and then pulled out the sleeper sofa only to find it reeked of pee smell that was so strong it took over the whole room. Went to Walmart to buy cleaning supplies and pots and pans because everything was so dirty, I barely wanted to sit on anything. It would make a burping noise and then a sewer smell follows Asked again for another room and was told the same thing. We went to get something to eat and came back and the smoke smell was still there along with another weird smell. Service was quick and she completely sprayed the room and left. Note…This was a NON-SMOKING room….They said there was nothing they could do but a housekeeper will be down to Febreze the room. The room smelled like smoke so bad we asked for another room. Getting to the room, the door would not open, and my son had to shoulder push it open, then instantly, a wind of smoke smell from the room hit us so hard. During our stay, I tried several times to be moved into a different room ever since we arrived. That is something I loved because driving for 7 hours made this a good start. ![]() When arriving, front desk was genuinely nice and professional. I spent a lot more than I was willing but knew it would be worth it to see my kids smile and have fun. So, I decided to pull from my savings to take them on a much-needed vacation. I am a mother that works extremely hard for my money and I wanted to take my kids to have some fun because of depression kicking in from COVID issues back home. DO NOT STAY HERE!!!!! Run!!!!!! More Show less I’ve never seen this kind of architecture before. The view out our front door literally faces a parking structure. I can’t imagine who would give this place more than 1 star. Their motto seems to be “you’ll figure it out”. The hotel staff are very unhelpful and lazy. I asked my husband if we could leave and get another place because i was so disgusted but he said we should just stick it out since it was such a short stay. The sheets were not washed from the previous guests either, sand all over them.amongst other e your imagination again. The bathroom was moldy and dirty and had pubic hair in the bathtub left over from the previous guests. It’s reminiscent of a large ocean front shelter for the down and out who just need a place to sleep for the night. ![]() Think weed, mold, garbage, filth and dirty armpits amongst other e your imagination. First off, it smells awful!!!! No matter where you go. From the moment we pulled up and i saw the type of guests this place caters to I knew what we were in for. This place should have been torn down years ago. ![]()
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